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Citizens Telephone

Lifeline / Link Up Service

The telephone companies in Missouri have agreed to reduce the installation and monthly service costs of telephone service for certain households. Citizens Telephone has two programs to help. Link-Up Missouri is a program designed to reduce the installation charges for households that do not currently have telephone service and Lifeline is designed to reduce the services rates for the elderly or disabled.

Link-Up Missouri
The Link-Up Missouri program is intended to Link-Up households that do not currently have telephone service. Link-Up Missouri provides a 50% reduction of the service connection charges up to a maximum of $30.00. This discount DOES NOT apply to other charges that may be required before service is hooked up (such as inside wiring, security deposit, etc.). This program does not help pay the regular monthly telephone bill. These reduced charges shall be assessed only for a single residential telephone line per eligible household at the principle place of residence. Link-Up assistance is available for a second or subsequent time only for a principle place of residence with an address different from the residence address where assistance was previously provided. The customer must participate in one of the following programs:

  • Medicaid;
  • Food Stamps;
  • Supplemental Security Income (SSI);
  • Federal Public Housing Assistance Program; or
  • Low Income Home Energy Assistance Program.

The customer must sign, under penalty of perjury, a document certifying:

  • He/She is receiving benefits from one of the programs above;
  • Name of the program(s) from which they are receiving benefits; and
  • That he/she will notify the company if he/she no longer participates in the program(s) above.

For more information on Link-Up Missouri, contact your county department of Family Services Office or the Citizens Telephone Company business office.

Lifeline
Lifeline is a program designed to offer reduced rates for monthly telephone service to elderly or disabled customers who meet the eligibility standards for the program. Persons who meet the following requirements may be able to receive a $1.75 per month reduction of the basic residential telephone service rate and a $5.00 per month reduction of the FCC End-User Subscriber Line Charge mandated by the Federal Communications Commission (FCC). This equals $6.75 per month discount. In order to qualify the customer must participate in one of the following programs.

  • Medicaid;
  • Food Stamps;
  • Supplemental Security Income (SSI);
  • Federal Public Housing Assistance Program; or
  • Low Income Home Energy Assistance Program

For more information on Lifeline, contact your county department of Family Services Office or the Citizens Telephone Company business office.

Download the Lifeline / Link-Up Applications.
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If you do have Acrobat Reader, you may download the forms now:
Federal Application
Form030706

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