Class Services

You’d rest easier if you knew who was calling before you answered your phone!

Citizens Telephone Caller ID service is a spiffy way to know who is calling. It functions for your phone in much the same way a peep hole functions for your door. Caller ID puts a peep hole right in your phone by displaying the number and/or name of the person who’s calling before you answer the call. No kidding!

With Caller ID you won’t have to worry about answering a call from someone you don’t know, or want to talk to. No more telemarketers, no more prank calls, and no more calls from the Lotto officials telling you you’ve won...well, two out of three isn’t bad. And imagine the convenience of being able to see who’s calling—your kids, relatives, friends, or a business acquaintance calling about a great opportunity. So take control of your phone and start enjoying the many benefits of Caller ID.

Caller ID — Caller ID lets you know who is calling by displaying their name or telephone number or both on a special phone or display box that you may lease or buy. This service will not help you identify annoying or harassing calls. Some calls outside our service area may not be displayed.

Caller ID Blocking — This is used to prevent your number from being shown when you call someone who has Caller ID. You must use this code before each call. This service is automatically provided free of charge on your telephone line.

Call Return — With this feature, you can dial a code to retrieve the number of the last call you received. It will also dial the number if you wish.

Customer-Originated Trace — Allows you to initiate a Trace on the last call received. Unfortunately, not all calls outside of our area are traceable. There is a charge for each successful Trace. After you initiate the Trace you will get a message telling you if the call was Traced successfully. If the Trace is confirmed, call your local law enforcement agency and notify them of the activated Trace. DO NOT CALL 911. The name of the offending caller will not be released. Results will only be disclosed to appropriate law enforcement agencies in accordance with applicable law.

Selective Distinctive Ringing — Allows you to set up a list of numbers for people who are important to you. If your line is not busy, you will get a special ring signifying one of the numbers on your list is calling. If your line is busy, you will get a special Call Waiting tone.

Selective Call Acceptance — Allows you to define a list of phone numbers that will be accepted. If the calling party is not on the acceptance list, they will receive an announcement that you are not presently accepting their call.

Selective Call Waiting — Allows you to select which calls your Call Waiting will announce. With this feature you are only alerted of calls from numbers on your preselected list.

Selective Call Forwarding — Routes important callers, which the subscriber has defined to an alternate phone number. Calls that are not on the acceptance list will not be forwarded.

Selective Call Rejection — Allows you to define a list of twelve phone numbers that will be blocked from your phone. In other words, calls from phone numbers you do not wish to accept will receive an announcement stating you are not accepting the call.

Automatic Call Back — When activated, this feature will redial a busy number until the line is clear. It will then signal you with a special ring of your phone. When you pick up the handset it will automatically call the number. You may use your phone while you are waiting because completion of Automatic Call Back will not be attempted unless both lines are free. This feature will also act as a Last Number Redial.